Privacy Policy

This policy explains what personal information Bethells Beanz collects, why we collect it, who we share it with, and what you can do about it. We're a small coffee roastery — we collect what we need to sell you coffee and get it to you, and nothing else. We do not sell your information to anyone, ever.

We handle personal information in accordance with the New Zealand Privacy Act 2020.

Who we are

Bethells Beanz Coffee Roasters
139 Bethells Road, Henderson 0781, Auckland, New Zealand
Email: peter@bethellsbeanz.co.nz
Phone: +64 21 442934

What we collect, and why

When you place an order

Your name, email address, delivery address and the details of what you ordered. We need these to take the order, deliver it, and contact you if something goes wrong. Without them we can't sell you anything.

Payment details

Card payments are processed by Stripe. Your card number never reaches our website and we never see or store it. We only receive confirmation that a payment succeeded, and the amount.

If you don't finish checking out

If you enter your email address and then don't complete your order, we save your name, email and what was in your cart. We do this for two reasons: to send you one reminder in case you simply got distracted, and — just as importantly — so we can tell when our own website has stopped someone from ordering, and apologise. We will never send more than one such email, and every one carries a one-click unsubscribe link.

These records are deleted once we've dealt with them, and in any case within 90 days.

If you ask to be notified

If you ask us to tell you when a coffee is back in stock, we keep your email address for that purpose until we've notified you.

Wholesale and phone customers

For wholesale accounts and orders taken by phone, in person or over messaging, we keep a contact name, company name, email, phone number, delivery address and your order and payment history, so we can supply and invoice you.

Website analytics

We use Vercel Web Analytics to count page views. It does not use cookies, does not store your IP address, and does not identify you or follow you across other websites. It records only aggregate information such as which page was viewed, the referring site, approximate location (city level), and browser and device type.

Cookies

We use a small number of cookies, all of them necessary for the site to work:

• Login session — set when you sign in, so you stay signed in. Expires after 30 days.
• Saved delivery address— set after a successful order so you don't have to retype your address next time. Stored only in your own browser. Expires after 12 months, and clearing your browser data removes it.
• Staff sign-in — used only by us and our staff to access the admin and fulfilment areas.

We do not use advertising or tracking cookies. Your shopping cart is held in your browser's memory only and disappears when you close the tab.

Who we share it with

We share your information only with the services we need to run the shop, and only for that purpose:

• Stripe — to process card payments and subscriptions.
• NZ Post / CourierPost, via Starshipit — to print your shipping label and deliver your parcel.
• Addy Solutions — to check and complete New Zealand addresses as you type them.
• Sanity — the content and order database where your order is stored.
• Vercel — hosts the website.
• Google (Gmail) and Fastmail — to send and receive email, including your order confirmations.
• Cloudflare — manages the domain.

We never sell or rent your personal information, and we don't share it for advertising. We may disclose information if the law requires it.

Information held overseas

Some of the providers above — including Stripe, Vercel, Sanity, Google and Cloudflare — store information on servers outside New Zealand. When we use them, we rely on their contractual commitments to protect your information to a standard comparable to the Privacy Act 2020. Addy Solutions and NZ Post operate in New Zealand.

How long we keep it

• Orders and invoices — seven years, because tax law requires us to keep business records.
• Unfinished checkouts — until dealt with, and no longer than 90 days.
• Back-in-stock requests — until we've notified you.
• Unsubscribe requests — kept indefinitely, because that is the only way we can be sure not to email you again.

Your rights

Under the Privacy Act 2020 you have the right to ask for a copy of the personal information we hold about you, and to ask us to correct itif it's wrong. Just email us and we'll sort it out — there's no form and no charge.

You can also ask us to delete information we no longer need to keep, and you can unsubscribe from any marketing email using the link in it or by replying to us.

Keeping it safe

Access to customer information is limited to us and the staff who need it to pack and send your order. Our site is served over HTTPS, staff accounts are individually password-protected, and administrator access requires a second factor. Card details are handled entirely by Stripe.

Questions or complaints

If you have a question or you're unhappy with how we've handled your information, please email us first at peter@bethellsbeanz.co.nz— we'd genuinely rather hear about it and fix it.

If we can't resolve it, you can complain to the Office of the Privacy Commissioner at privacy.org.nz or on 0800 803 909.

Changes to this policy

If we change how we handle personal information, we'll update this page and change the date at the top.